Customer Care
New Home Orientation/Walk-Through Service
This report is completed prior to your move in date. You are accompanied by the General Manager/Owner or the Service Manager, who guides you through the New Home Orientation/Walk-Through. Items needing attention are recorded on a service form. Park Royal Homes will endeavour to attend to the items that appear on this list in approximately six weeks from occupancy date, however, it may take longer if material has to be ordered.
Three-Month Warranty Service Request
At the time of closing, you are provided with Two Service Request Forms. The first one you complete at the three-month period. Please identify any items on this form that need our attention. Do not report drywall cracks or nail pops on this request as Park Royal Homes does drywall repairs once only during the first year and this is normally done on the one year service. To initiate the Three Month Warranty Service Request, please fax or mail this warranty card to our office. Our service department will be in touch within one week from receipt of your request to book an appointment. From that date, we will endeavour to complete your request, to our Park Royal standards and your satisfaction, in approximately two months from the appointment date. It may take longer when we receive a number of service requests at the same time or if material has to be ordered.
Twelve-Month Warranty Service Request
This is the second report given to you at the time of closing. Again please identify any items, including the drywall cracks and nail pops that need our attention. Park Royal Homes has provided you with paint to complete the paint touch ups when these repairs are done. To initiate the Twelve Month Warranty Service Request, please fax or mail this warranty card to our office. Our service department will be in touch within one week from receipt of your request to book an appointment. From that date, we will endeavour to complete your request, to our Park Royal standards and your satisfaction, in approximately two months from the appointment date. It may take longer when we receive a number of service requests at the same time or if material has to be ordered.
Emergency Service
In the event of an emergency situation, that requires immediate attention, you will find stickers with emergency phone numbers on the furnace, hot water tank and electrical panel. Please advise the office in writing shortly after the occurrence, so that we can record the information in your master file.
NOTE: Please remember all service requests are to be in writing. Three Month and Twelve Month Warranty Service calls are done on an appointment basis from 8:00 a.m. to 5:00 p.m. Monday thru Friday.
In order to provide Park Royal Home owners with prompt and efficient service, we ask for your co-operation in gaining access to your home. You have the choice of being there for the appointment or (the best way) make arrangements to provide a key to our Park Royal Homes Service Personnel.
